Refund policy

Our 60-Day Guarantee

Try HiPrimal for up to 60 days. If it's not for you, email us within 60 days of delivery and we'll refund your most recent order in full, even if the pouch is empty.

Keep the pouches. No restocking fees. No forms. No guilt-trip retention calls.

How to request a refund

1. Email hi@hiprimal.com from the address on your order. Subject: "Refund."
2. Tell us in one sentence what didn't work (we use this to make the product better, not to talk you out of it).

We process refunds within 5 business days of your email. You'll see the money back on your original payment method within 5-10 business days of that.

The fine print (kept short)

Return shipping: You don't pay. We don't need the pouches back.

Subscription orders: Each order is refundable independently within 60 days of its delivery. Cancel or pause anytime in your account.

Damaged or missing items: Email us within 14 days of delivery with a photo and we'll replace it on our dime.

Questions?

Email hi@hiprimal.com, a human replies within 24 hours, Mon-Fri.